Easily have conversations with users on your site right through your Groove widget.
How to enable and customize Live Chat for your Groove Widget.
Grant access to your Live Chat channel to your team members.
How to temporarily disable and re-enable Live Chat in the Groove Widget.
Setting your profile status to be online, away, or offline.
Configure the behavior of your widget when none of your agents are available online.
Various options to customize the look and behavior of Live Chat.
Automatically assign new conversations to available agents.
Add a welcome message to new conversations.
Continue chat conversations over email.
Collect a customer's email address before starting a conversation.
Simple steps to turn on your audio notifications for live chat for Chrome and Firefox