Automatically assign new conversations to available agents.
Continue chat conversations over email.
Various options to customize the look and behavior of Live Chat.
Add a welcome message to new conversations.
Collect a customer's email address before starting a conversation.
Setting your profile status to be online, away, or offline.
Configure the behavior of your widget when none of your agents are available online.
How to enable and customize Live Chat for your Groove Widget.
How to temporarily disable and re-enable Live Chat in the Groove Widget.
Grant access to your Live Chat channel to your team members.
Easily have conversations with users on your site through your Groove widget
Simple steps to turn on your audio notifications for live chat for Chrome and Firefox
How to add the live chat and/or contact widget to your knowledge base