Live Chat

Getting Started With Live Chat

Easily have conversations with users on your site through your Groove widget

Live Chat General Preferences

Various options to customize the look and behavior of Live Chat.

Adding Live Chat to an Existing Widget

How to enable and customize Live Chat for your Groove Widget.

Agent Presence Settings

Setting your profile status to be online, away, or offline.

Turning Live Chat On/Off on Widget

How to temporarily disable and re-enable Live Chat in the Groove Widget.

Setting up a Welcome Bot

Add a welcome message to new conversations.

Email Gathering Bot

Collect a customer's email address before starting a conversation.

Email Continuation

Continue chat conversations over email.

No Agent Online Handling

Configure the behavior of your widget when none of your agents are available online.

Adding Users to Live Chat

Grant access to your Live Chat channel to your team members.

Live Chat Round-robin Setup

Automatically assign new live chats to available agents.

Turn on Live Chat Browser Notifications (Audio)

Simple steps to turn on your audio notifications for live chat for Chrome and Firefox