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Live Chat

How to set up and customize your Live Chat in the Groove Widget

Articles

Getting Started With Live Chat
Easily have conversations with users on your site through your Groove widget
Live Chat General Preferences
Various options to customize the look and behavior of Live Chat.
Adding Live Chat to an Existing Widget
How to enable and customize Live Chat for your Groove Widget.
Agent Presence Settings
Setting your profile status to be online, away, or offline.
Turning Live Chat On/Off on Widget
How to temporarily disable and re-enable Live Chat in the Groove Widget.
Setting up a Welcome Bot
Add a welcome message to new conversations.
Email Gathering Bot
Collect a customer's email address before starting a conversation.
Email Continuation
Continue chat conversations over email.
No Agent Online Handling
Configure the behavior of your widget when none of your agents are available online.
Adding Users to Live Chat
Grant access to your Live Chat channel to your team members.
Live Chat Round-robin Setup
Automatically assign new live chats to available agents.
Turn on Live Chat Browser Notifications (Audio)
Simple steps to turn on your audio notifications for live chat for Chrome and Firefox