Article suggestions
Easily have conversations with users on your site through your Groove widget
Various options to customize the look and behavior of Live Chat.
How to enable and customize Live Chat for your Groove Widget.
Setting your profile status to be online, away, or offline.
How to temporarily disable and re-enable Live Chat in the Groove Widget.
Add a welcome message to new conversations.
Collect a customer's email address before starting a conversation.
Continue chat conversations over email.
Configure the behavior of your widget when none of your agents are available online.
Automatically assign new live chats to available agents.
Grant access to your Live Chat channel to your team members.
Simple steps to turn on your audio notifications for live chat for Chrome and Firefox