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Featured articles

• Groove Inbox Overview
• Groove Knowledge Base Overview
• Groove Reports Overview
• Quickstart Guide for Owner/Admins
• Quickstart Guide for Agents

Getting Started

• Migrating Your Tickets From Another Help Desk
• Quickstart Guide for Owner/Admins
• Quickstart Guide for Agents

Inbox

• Groove Inbox Overview
• Deleting Conversations
• Knowledge Base integration for your Groove Inbox
• Following a conversation
• Editing the Subject Line of a Conversation
• Forward an email out of Groove
• Creating a New Conversation
• Moving Conversations Between Mailboxes
• View all articles in “Inbox”

Inbox Setup

• Fixing Deliverability Issues With t-online.de
• Re-ordering your inboxes
• Adding Auto Bcc to your Inbox
• Deleting a Inbox
• Forwarding an Alias from Gmail
• Editing Your Email Signature
• Personalizing Your Auto-Reply
• Forwarding Email from a Google Account
• View all articles in “Inbox Setup”

Knowledge Base

• Groove Knowledge Base Overview
• Can I add custom HTML & CSS to my knowledge base?
• Adding A Custom Domain To Your Knowledge Base
• Setting a Header Background for your Knowledge Base
• Collecting Feedback on Your Articles
• Restricting Access To Your Knowledge Base
• Restore a Deleted KB Article
• Embedding Videos in KB Articles
• View all articles in “Knowledge Base”

Reporting

• Groove Reports Overview
• How the Agent Reports are Calculated
• How the Organization Reports are Calculated
• How the Productivity Reports are Calculated
• How the Happiness Reports are Calculated
• How the Averages are Calculated
• How the Conversation Reports are Calculated

Widget

• Google Tag Manager Installation
• General Website Installation for Widget
• Add your Groove widget to Shopify
• WordPress Installation
• Getting started with the Groove Widget
• Configuring your Widget contact form
• Adding your Knowledge Base to your widget
• Branding and basic configuration of your Widget
• View all articles in “Widget”

Live Chat

• Round-robin Setup
• Email Continuation
• Live Chat General Preferences
• Setting up a Welcome Bot
• Email Gathering Bot
• Agent Presence Settings
• No Agent Online Handling
• Adding Live Chat to an Existing Widget
• View all articles in “Live Chat”

Teammates & Teams

• Understanding User Roles
• Creating a Team
• Archiving a Teammate
• Add a new user to your Groove account

Account Management

• Export Your Groove Conversations
• Cancel Your Groove Account
• What to Do When Your Card is Declined
• Updating Your Account Login Subdomain
• Downloading/Printing Your Invoices
• Is Groove GDPR Compliant?

Folders

• Setting Visibility Permissions on Smart Folders
• Viewing Deleted Conversations
• Smart Folder Basics

Rules

• Using Regular Expressions in Rules
• Creating and Using Rules

Integrations

• Integrating Groove with Influx
• Using Customer Satisfaction Ratings (CSAT)
• Using the Facebook Integration
• GitHub Integration
• Trello Integration
• HubSpot Integration
• Instagram/Messenger Reply Times
• Satisfaction Rating Wording Customization
• View all articles in “Integrations”

Custom Fields

• Managing Custom Fields
• Customizing the Customer Profile
• Groove Custom Field Overview
• Managing Default Fields
• Managing Field Categories
• Updating Contacts and Companies
• Exclude Domains From Automatically Creating a Company
• Default List of Excluded Domains
• View all articles in “Custom Fields”

Billing

• Billing Overview

Personal Settings

• Setting Your Email Notifications
• How to Show/Hide Avatars in Conversations
• Auto Advance Setting for Conversations

Company Settings

• Changing the Account Owner
• Configuring Your Inbox View
• Setting Business Hours for Reporting

Advanced Settings

• Setting Up Your Custom Profile App
• Applying SMTP Settings To Your Inbox
• Groove Cookies and Local Storage
• Reply-To header for custom contact form

Mobile Apps

• Groove iOS App Introduction
• Groove Android App Overview

FAQs

• Reporting Bugs To Groove
• Requesting Features For Groove
• Does Groove have an API?
• Why Won't My Gmail SMTP Settings Work?
• Is there a customer portal my users can log in to?
• How do I search for a number?
• How do I fix the error "Refresh token missing"?
• What Kind Of Payment Methods Does Groove Accept?
• View all articles in “FAQs”