What are you looking for?

Featured articles

• Groove Inbox Overview
• Groove Knowledge Base Overview
• Groove Reports Overview
• 6 Steps to Get Started with Groove
• New User Basics
• Knowledge Base Showcase and Tips

Groove Inbox

• Groove Inbox Overview
• Creating a New Conversation
• Assigning Conversations and Changing Status
• Adding Internal Notes
• Forwarding an Email Out of Groove
• Configuring Your Inbox View
• Snoozing a Conversation
• Creating and Using Email Templates
• View all articles in “Groove Inbox”

Groove Knowledge Base

• Groove Knowledge Base Overview
• Using your own SSL for a custom domain
• Creating Multiple Knowledge Bases
• Embedding Videos in KB Articles
• Restore a Deleted KB Article
• Updating the Language Settings for the Knowledge Base
• Restricting Access to your Knowledge Base
• Collecting Feedback on your Articles
• View all articles in “Groove Knowledge Base”

Groove Reports

• Groove Reports Overview
• Setting Your Business Hours
• How the Conversation Reports are Calculated
• How the Productivity Reports are Calculated
• How the Happiness Reports are Calculated
• How the Agent Reports are Calculated
• How the Organization Reports are Calculated
• How the Averages are Calculated

Getting Started

• 6 Steps to Get Started with Groove
• New User Basics
• Groove Demo Video
• Migrating your tickets from another help desk

All About Mailboxes

• Re-ordering Your Inboxes
• Adding Auto Bcc to your Inbox
• Deleting a Inbox
• Setting Mailbox Visibility Permissions
• Managing Spam with Groove
• Forwarding an Alias from Gmail
• Editing Your Email Signature
• Personalizing Your Auto-Reply
• View all articles in “All About Mailboxes”

Using Tags, Folders, and Rules

• Setting Visibility Permissions on Folders
• Using Regular Expressions in Rules
• Viewing Deleted Conversations
• Creating a Folder
• Deleting Tags
• Creating a New Tag
• Creating and Using Rules

Users & Groups

• Understanding UserRoles
• Creating a Group/Team
• Editing the Role of a User
• Adding a Teammate or User to your Groove Account

User Settings & Preferences

• Setting Your Email Notifications
• How to Show/Hide Avatars in Conversations
• Auto Advance Setting for Conversations

Advanced Settings

• Setting Up Your Custom Profile App
• Applying SMTP Settings To Your Inbox
• White Labeling Email to Avoid Spam Filters (DMARC)
• Updating the Custom Profile through the Groove Widget
• Groove Cookies and Local Storage
• Reply-To header for custom contact form

Groove Integrations

• Using Customer Satisfaction Ratings
• Using the Twitter Integration
• Using the Facebook Integration
• Slack Integration
• GitHub Integration
• Zapier Integration
• Delighted Integration
• JustCall Integration
• View all articles in “Groove Integrations”

Customer support widget (New)

• Getting started with the Groove widget
• Migrating from the legacy widget to the new widget
• Branding and basic configuration of your Widget
• Updating the Language Settings for the Widget and Live Chat
• Configuring your Widget contact form
• Adding your Knowledge Base to your widget
• Website Installation
• WordPress Installation
• View all articles in “Customer support widget (New)”

Groove Live Chat

• Getting Started with Live Chat
• Adding Live Chat to an Existing Widget
• Adding Users to Live Chat
• Turning Live Chat On/Off on Widget
• Agent Presence Settings
• No Agent Online Handling
• General Preferences
• Round-robin
• View all articles in “Groove Live Chat”

Groove Custom Fields

• Groove Custom Field Overview
• Customizing the Sidebar
• Updating Contacts and Companies
• Managing Default Fields
• Managing Custom Fields
• Managing Field Categories
• Exclude Domains From Automatically Creating a Company
• Default List of Excluded Domains
• View all articles in “Groove Custom Fields”

Groove Mobile

• Groove iOS App Overview
• Groove Android App Overview

Billing & Account Management

• Export your Groove Conversations
• Billing Overview
• Changing the Account Owner
• Downloading/Printing Your Invoices
• Updating Your Account Login Subdomain
• Archiving a Teammate
• What to Do When Your Card is Declined
• Cancel Your Groove Account

FAQs

• Reporting Bugs to Groove
• Requesting Features for Groove
• Does Groove have an API?
• Why won't my Gmail SMTP settings work?
• Is there a customer portal my users can log in to?
• How do I search for a number?
• How do I fix the "Refresh token missing" error?
• What kind of payment methods does Groove accept?
• View all articles in “FAQs”