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Featured articles

• Groove Inbox Overview
• Groove Reports Overview
• Groove Knowledge Base Overview
• Quickstart Guide for Agents
• Templates For Rules

Getting Started

• Getting Your Emails Into Groove
• Quickstart Guide for Agents
• How To Add Members to your Groove Account
• How to Migrate to Groove and Import Your Tickets
• Welcome to Groove: Your Guide to Getting Started for Owners & Admins

Inbox Setup

• Creating Multiple Inboxes
• Deleting an Inbox
• Adding Auto Bcc to your Inbox
• Personalizing Your Auto-Reply
• Editing Your Email Signature
• How to Forward Email from a Google Account
• How To Forward Email From A Google Group
• How to Forward Email from Outlook Into Groove
• View all articles in “Inbox Setup”

Inbox

• Groove Inbox Overview
• Creating A New Conversation
• Following A Conversation
• Deleting Conversations
• Merging Conversations
• Using the Snooze Feature
• How Assignments Work In Groove
• Using Private Notes
• View all articles in “Inbox”

Knowledge Base

• Groove Knowledge Base Overview
• Adding A Custom Domain To Your Knowledge Base
• Setting a Header Background for your Knowledge Base
• Collecting Feedback on Your Articles
• Restricting Access To Your Knowledge Base
• Restore A Deleted KB Article
• Embedding Videos In Knowledge Base Articles
• Creating Multiple Knowledge Bases
• View all articles in “Knowledge Base”

Reporting

• Groove Reports Overview
• How the Agent Reports are Calculated
• How the Organization Reports are Calculated
• How the Productivity Reports are Calculated
• How the Happiness Reports are Calculated
• How the Averages are Calculated
• How the Conversation Reports are Calculated

Widget

• General Website Installation For Widget
• Google Tag Manager Installation
• Getting started with the Groove Widget
• Add your Groove widget to Shopify
• WordPress Installation
• Configuring your Widget contact form
• Adding your Knowledge Base to your widget
• Branding and basic configuration of your Widget
• View all articles in “Widget”

Live Chat

• Getting Started With Live Chat
• Live Chat General Preferences
• Adding Live Chat to an Existing Widget
• Agent Presence Settings
• Turning Live Chat On/Off on Widget
• Setting up a Welcome Bot
• Email Gathering Bot
• Email Continuation
• View all articles in “Live Chat”

Teammates & Teams

• Understanding User Roles
• How To Create And Use Teams
• Archiving A Teammate

Account Management

• Export Your Groove Conversations
• Cancel Your Groove Account
• What to Do When Your Card is Declined
• Updating Your Account Login Subdomain
• Downloading/Printing Your Invoices
• Billing Overview
• Is Groove GDPR Compliant?
• 2FA Security & SSO (Single Sign-On) Login Options
• View all articles in “Account Management”

Folders

• Setting Visibility Permissions on Smart Folders
• Viewing Deleted Conversations
• Smart Folder Basics

Rules

• Creating And Using Rules
• Templates For Rules

Integrations

• Getting Started with Integrations
• Using Customer Satisfaction Ratings (CSAT)
• Satisfaction Rating Wording Customization
• Shopify Integration
• Trello Integration
• HubSpot Integration
• GitHub Integration
• Stripe Integration
• View all articles in “Integrations”

Custom Fields

• Managing Custom Fields
• Customizing the Customer Profile
• Groove Custom Field Overview
• Managing Default Fields
• Managing Field Categories
• Updating Contacts and Companies
• Exclude Domains From Automatically Creating a Company
• Default List of Excluded Domains
• View all articles in “Custom Fields”

Personal Settings

• Setting Your Email Notifications
• How to Show/Hide Avatars in Conversations
• Auto Advance Setting for Conversations
• In-App Notifications

Company Settings

• Changing the Account Owner
• Configuring Your Inbox View
• Setting Business Hours for Reporting

Advanced Settings

• Setting Up Your Custom Profile App
• Applying SMTP Settings To Your Inbox
• Groove Cookies And Local Storage
• Reply-To Header For Custom Contact Form

Mobile Apps

• Groove iOS App Introduction
• Groove Android App Overview
• Logging in on Mobile

FAQs

• Reporting Bugs To Groove
• Requesting Features For Groove
• Does Groove Have An API?
• Why Won't My SMTP Settings Work?
• Is There A Customer Portal My Users Can Log In To?
• How Do I Search For a number?
• How do I fix the error "Refresh token missing"?
• Is There An Easy Way To Stop Receiving 'No-Reply' emails?
• View all articles in “FAQs”