Groove home
What are you looking for?
Get help straight from the team at Groove
Article suggestions
Featured articles
6 articles
Groove Inbox Overview
Groove Knowledge Base Overview
Groove Reports Overview
6 Steps to Get Started with Groove
New User Basics
Knowledge Base Showcase and Tips
Groove Inbox
22 articles
Groove Inbox Overview
Creating a New Conversation
Assigning Conversations and Changing Status
Adding Internal Notes
Forwarding an Email Out of Groove
Configuring Your Inbox View
Snoozing a Conversation
Creating and Using Email Templates
View all articles in “Groove Inbox”
Groove Knowledge Base
13 articles
Groove Knowledge Base Overview
Using your own SSL for a custom domain
Creating Multiple Knowledge Bases
Embedding Videos in KB Articles
Restore a Deleted KB Article
Updating the Language Settings for the Knowledge Base
Restricting Access to your Knowledge Base
Collecting Feedback on your Articles
View all articles in “Groove Knowledge Base”
Groove Reports
8 articles
Groove Reports Overview
Setting Your Business Hours
How the Conversation Reports are Calculated
How the Productivity Reports are Calculated
How the Happiness Reports are Calculated
How the Agent Reports are Calculated
How the Organization Reports are Calculated
How the Averages are Calculated
Getting Started
4 articles
6 Steps to Get Started with Groove
New User Basics
Groove Demo Video
Migrating your tickets from another help desk
All About Mailboxes
16 articles
Re-ordering Your Inboxes
Adding Auto Bcc to your Inbox
Deleting a Inbox
Setting Mailbox Visibility Permissions
Managing Spam with Groove
Forwarding an Alias from Gmail
Editing Your Email Signature
Personalizing Your Auto-Reply
View all articles in “All About Mailboxes”
Using Tags, Folders, and Rules
7 articles
Setting Visibility Permissions on Folders
Using Regular Expressions in Rules
Viewing Deleted Conversations
Creating a Folder
Deleting Tags
Creating a New Tag
Creating and Using Rules
Users & Groups
4 articles
Understanding UserRoles
Creating a Group/Team
Editing the Role of a User
Adding a Teammate or User to your Groove Account
User Settings & Preferences
3 articles
Setting Your Email Notifications
How to Show/Hide Avatars in Conversations
Auto Advance Setting for Conversations
Advanced Settings
5 articles
Setting Up Your Custom Profile App
Applying SMTP Settings To Your Inbox
White Labeling Email to Avoid Spam Filters (DMARC)
Groove Cookies and Local Storage
Reply-To header for custom contact form
Groove Integrations
18 articles
Using Customer Satisfaction Ratings
Using the Twitter Integration
Using the Facebook Integration
Slack Integration
GitHub Integration
Zapier Integration
Delighted Integration
JustCall Integration
View all articles in “Groove Integrations”
Customer support widget (New)
12 articles
Getting started with the Groove widget
Branding and basic configuration of your Widget
Updating the Language Settings for the Widget and Live Chat
Configuring your Widget contact form
Adding your Knowledge Base to your widget
Website Installation
WordPress Installation
Shopify Installation
View all articles in “Customer support widget (New)”
Groove Live Chat
12 articles
Getting Started with Live Chat
Adding Live Chat to an Existing Widget
Adding Users to Live Chat
Turning Live Chat On/Off on Widget
Agent Presence Settings
No Agent Online Handling
General Preferences
Round-robin
View all articles in “Groove Live Chat”
Groove Custom Fields
9 articles
Groove Custom Field Overview
Customizing the Sidebar
Updating Contacts and Companies
Managing Default Fields
Managing Custom Fields
Managing Field Categories
Exclude Domains From Automatically Creating a Company
Default List of Excluded Domains
View all articles in “Groove Custom Fields”
Groove Mobile
2 articles
Groove iOS App Overview
Groove Android App Overview
Billing & Account Management
8 articles
Export your Groove Conversations
Billing Overview
Changing the Account Owner
Downloading/Printing Your Invoices
Updating Your Account Login Subdomain
Archiving a Teammate
What to Do When Your Card is Declined
Cancel Your Groove Account
FAQs
11 articles
Reporting Bugs to Groove
Requesting Features for Groove
Does Groove have an API?
Why won't my Gmail SMTP settings work?
Is there a customer portal my users can log in to?
How do I search for a number?
How do I fix the "Refresh token missing" error?
What kind of payment methods does Groove accept?
View all articles in “FAQs”