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Featured articles

• Groove Inbox Overview
• Groove Knowledge Base Overview
• Groove Reports Overview
• 6 Steps to Get Started with Groove
• New User Basics

Groove Inbox

• Groove Inbox Overview
• Creating a New Conversation
• Assigning Conversations and Changing Status
• Adding Internal Notes
• Forwarding an Email Out of Groove
• Configuring Your Inbox View
• Snoozing a Conversation
• Creating and Using Canned Replies
• View all articles in “Groove Inbox”

Groove Knowledge Base

• Groove Knowledge Base Overview
• Using your own SSL for a custom domain
• Creating Multiple Knowledge Bases
• Embedding Videos in KB Articles
• Restore a Deleted KB Article
• Updating the Language Settings for the Knowledge Base
• Restricting Access to your Knowledge Base
• Collecting Feedback on your Articles
• View all articles in “Groove Knowledge Base”

Groove Reports

• Groove Reports Overview
• Setting Your Business Hours
• How the Conversation Reports are Calculated
• How the Productivity Reports are Calculated
• How the Happiness Reports are Calculated
• How the Agent Reports are Calculated
• How the Company Reports are Calculated
• How the Averages are Calculated

Getting Started

• 6 Steps to Get Started with Groove
• New User Basics
• Groove Demo Video
• Migrating your tickets from another help desk

All About Mailboxes

• Getting Your Emails Into Groove
• Forwarding Email from a Google Account
• Setting Mailbox Visibility Permissions
• Personalizing Your Auto-Reply
• Editing Your Email Signature
• Re-ordering Your Mailboxes
• Creating Multiple Mailboxes
• Deleting a Mailbox
• View all articles in “All About Mailboxes”

Using Tags, Folders, and Rules

• Setting Visibility Permissions on Folders
• Using Regular Expressions in Rules
• Viewing Deleted Conversations
• Creating a Folder
• Deleting Tags
• Creating a New Tag
• Creating and Using Rules

Users & Groups

• Understanding User Roles
• Creating a Group
• Editing the Role of a User
• Setting Your Agent Availability
• Adding a User to your Groove Account

User Settings & Preferences

• Setting Your Email Notifications
• How to Show/Hide Avatars in Conversations
• Auto Advance Setting for Conversations

Advanced Settings

• Setting Up Your Custom Profile App
• Applying SMTP Settings To Your Mailbox
• White Labeling Email to Avoid Spam Filters

Groove Integrations

• Using Customer Satisfaction Ratings
• Using the Twitter Integration
• Using the Facebook Integration
• Slack Integration
• GitHub Integration
• Zapier Integration
• Delighted Integration
• JustCall Integration
• View all articles in “Groove Integrations”

Customer Support Widget

• Getting Started with the Support Widget
• How to Customize the Support Widget
• Support Widget Advanced Usage
• Widget Customer Data API
• Customizing the Colors of Your Support Widget
• Creating Multiple Widgets for Your Account
• Installing the Support Widget on WordPress
• Support Widget Turbolinks Compatibility

Groove Mobile Web App

• How to Get the Mobile Web App
• Managing Conversations with the Mobile Web App

Billing & Account Management

• Export your Groove Conversations
• Billing Overview
• Changing the Account Owner
• Downloading/Printing Your Invoices
• Updating Your Account Login Subdomain
• Archiving a User
• What to Do When Your Card is Declined
• Cancel Your Groove Account

FAQs

• Reporting Bugs to Groove
• Requesting Features for Groove
• Does Groove have an API?
• Why won't my Gmail SMTP settings work?
• Is there a customer portal my users can log in to?
• How do I search for a number?
• How do I fix the "Refresh token missing" error?
• What kind of payment methods does Groove accept?
• View all articles in “FAQs”