Knowledge Base

Groove Knowledge Base Overview

An introduction to the new Groove Knowledge Base

Adding A Custom Domain To Your Knowledge Base

Customize the URL of your Knowledge Base to match your website

Setting a Header Background for your Knowledge Base

Choose from our collection of 12 custom-made illustrations or select an image from Unsplash

Collecting Feedback on Your Articles

Add ratings or a contact button right below every article

Restricting Access To Your Knowledge Base

Control who can see and access your Knowledge Base with password protection and IP whitelisting

Restore A Deleted KB Article

How to restore an article from your trash

Embedding Videos In Knowledge Base Articles

How to add videos from other services to your Knowledge Base articles

Creating Multiple Knowledge Bases

Manage separate KBs in a single Groove account.

Using Your Own SSL For A Custom Domain

How to set up self-managed SSL for your Groove Knowledge Base

Groove's Knowledge Base in the Real World

A video and several examples of Groove's knowledge base in the wild.

How To Change Language And Verbiage In The Knowledge Base

Match your native language or showcase your brands cheeky humor with these settings.

Branded Knowledge Base Examples

Below are examples of Knowledge Base sites where Groove's customers have used Groove's Knowledge Base customization options to make their pages fit their brand, language, website domain, and voice.

Top Tips To Optimize Your Knowledge Base Articles

How To Best Optimize Your Knowledge Base Articles for AI-Powered Customer Support