Featured Articles
Getting Started
Inbox Setup
- Creating Multiple Inboxes
- Deleting an Inbox
- Adding Auto Bcc to your Inbox
- Personalizing Your Auto-Reply
- Editing Your Email Signature
- How to Forward Email from a Google Account
- How To Forward Email From A Google Group
- How to Forward Email from Outlook Into Groove
Inbox
- Groove Inbox Overview
- Creating A New Conversation
- Following A Conversation
- Deleting Conversations
- Merging Conversations
- Using the Snooze Feature
- How Assignments Work In Groove
- Using Private Notes
Reporting
Widget
- General Website Installation For Widget
- Google Tag Manager Installation
- Getting started with the Groove Widget
- Add your Groove widget to Shopify
- WordPress Installation
- Configuring your Widget contact form
- Adding your Knowledge Base to your widget
- Branding and basic configuration of your Widget
Live Chat
- Getting Started With Live Chat
- Live Chat General Preferences
- Adding Live Chat to an Existing Widget
- Agent Presence Settings
- Turning Live Chat On/Off on Widget
- Setting up a Welcome Bot
- Email Gathering Bot
- Email Continuation
Account Management
- Groove Pricing FAQ
- Export Your Groove Conversations
- Cancel Your Groove Account
- What to Do When Your Card is Declined
- Updating Your Account Login Subdomain
- Downloading/Printing Your Invoices
- Billing Overview
- Is Groove GDPR Compliant?
Folders
Integrations
- Getting Started with Integrations
- Using Customer Satisfaction Ratings (CSAT)
- Satisfaction Rating Wording Customization
- Shopify Integration
- Trello Integration
- HubSpot Integration
- GitHub Integration
- Messenger Integration
Custom Fields
- Managing Company Fields
- Customizing the Right Side Bar (Customer Profile)
- Groove Custom Field Overview
- Managing Default Fields
- Managing Field Categories
- Updating Contacts and Companies
- Default List of Excluded Domains
- Exclude Domains From Automatically Creating a Company
Personal Settings
Company Settings
Advanced Settings
Knowledge Base
- Groove Knowledge Base Overview
- Adding A Custom Domain To Your Knowledge Base
- Setting a Header Background for your Knowledge Base
- Collecting Feedback on Your Articles
- Restricting Access To Your Knowledge Base
- Restore A Deleted KB Article
- Embedding Videos In Knowledge Base Articles
- Creating Multiple Knowledge Bases