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Featured Articles
4 Articles
Groove Knowledge Base Overview
Groove Inbox Overview
Groove Reports Overview
Quickstart Guide for Agents
Getting Started
5 Articles
Inbox Setup
22 Articles
Creating Multiple Inboxes
Deleting an Inbox
Adding Auto Bcc to your Inbox
Personalizing Your Auto-Reply
Editing Your Email Signature
How to Forward Email from a Google Account
How To Forward Email From A Google Group
How to Forward Email from Outlook Into Groove
Inbox Setup
”Inbox
28 Articles
Groove Inbox Overview
Creating A New Conversation
Following A Conversation
Deleting Conversations
Merging Conversations
Using the Snooze Feature
How Assignments Work In Groove
Using Private Notes
Inbox
”Knowledge Base
13 Articles
Groove Knowledge Base Overview
Adding A Custom Domain To Your Knowledge Base
Setting a Header Background for your Knowledge Base
Collecting Feedback on Your Articles
Restricting Access To Your Knowledge Base
Restore A Deleted KB Article
Embedding Videos In Knowledge Base Articles
Creating Multiple Knowledge Bases
Knowledge Base
”Reporting
7 Articles
Widget
13 Articles
General Website Installation For Widget
Google Tag Manager Installation
Getting started with the Groove Widget
Add your Groove widget to Shopify
WordPress Installation
Configuring your Widget contact form
Adding your Knowledge Base to your widget
Branding and basic configuration of your Widget
Widget
”Live Chat
12 Articles
Getting Started With Live Chat
Live Chat General Preferences
Adding Live Chat to an Existing Widget
Agent Presence Settings
Turning Live Chat On/Off on Widget
Setting up a Welcome Bot
Email Gathering Bot
Email Continuation
Live Chat
”Teammates & Teams
3 Articles
Account Management
11 Articles
Export Your Groove Conversations
Cancel Your Groove Account
What to Do When Your Card is Declined
Updating Your Account Login Subdomain
Downloading/Printing Your Invoices
Billing Overview
Is Groove GDPR Compliant?
AI: Text Modifications
Account Management
”Folders
3 Articles
Integrations
17 Articles
Getting Started with Integrations
Using Customer Satisfaction Ratings (CSAT)
Satisfaction Rating Wording Customization
Shopify Integration
Trello Integration
HubSpot Integration
GitHub Integration
Messenger Integration
Integrations
”Custom Fields
9 Articles
Managing Company Fields
Customizing the Right Side Bar (Customer Profile)
Groove Custom Field Overview
Managing Default Fields
Managing Field Categories
Updating Contacts and Companies
Default List of Excluded Domains
Exclude Domains From Automatically Creating a Company
Custom Fields
”Personal Settings
4 Articles
Company Settings
3 Articles
Advanced Settings
4 Articles
Mobile Apps
3 Articles
FAQs
10 Articles