To prevent your users from being presented with an empty screen when starting a new chat, you can set up the welcome bot. This bot allows you to show an introductory message in any new conversations started by a user.

Some use cases for this are:

• Just saying hello.
• Ask users to provide some specific information when sharing issues.

Note: If there are any other bot automations set to display a welcome message (such as the "Email capture" bot) they will take precedence over the "Welcome bot". This ensures only one welcome message is shown at the same time.

#Install

To set up and customize this bot, navigate to Settings → Channels → Chat & social → [your chat] → Bot automations and click on Activate for the "Welcome bot". After that you can tweak the welcome message to your liking.



#Uninstall

To uninstall this bot, navigate to Settings → Channels → Chat & social → [your chat] → Bot automations and click on the cog icon for the "Welcome bot". Then, click the button saying Disable bot, and click again to confirm. You can re-enable the bot at any time, and any custom message will still be around.