Live Chat
How to set up and customize your Live Chat in the Groove Widget
Articles
- Getting Started With Live ChatEasily have conversations with users on your site through your Groove widget
- Live Chat General PreferencesVarious options to customize the look and behavior of Live Chat.
- Adding Live Chat to an Existing WidgetHow to enable and customize Live Chat for your Groove Widget.
- Agent Presence SettingsSetting your profile status to be online, away, or offline.
- Turning Live Chat On/Off on WidgetHow to temporarily disable and re-enable Live Chat in the Groove Widget.
- Setting up a Welcome BotAdd a welcome message to new conversations.
- Email Gathering BotCollect a customer's email address before starting a conversation.
- Email ContinuationContinue chat conversations over email.
- No Agent Online HandlingConfigure the behavior of your widget when none of your agents are available online.
- Adding Users to Live ChatGrant access to your Live Chat channel to your team members.
- Live Chat Round-robin SetupAutomatically assign new live chats to available agents.
- Turn on Live Chat Browser Notifications (Audio)Simple steps to turn on your audio notifications for live chat for Chrome and Firefox