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Live Chat

Adding Users to Live Chat

Grant access to your Live Chat channel to your team members.

You have fine-grained control over who can access each Live Chat channel. Navigate to Settings → Channels → Chat & Social → [your chat] → Teammates Management to change your settings. The following options are available:

  • Only me Only you yourself can view the Live Chat channel.
  • Everyone All agents can view the Live Chat channel.
  • Selected agents Only the specified agents can view the Live Chat channel. After selecting this option a list of all agents in your organization will be displayed, and you can select one or more agents. When no agents are selected the setting will revert back to "Everyone".
  • Selected teams Only the specified teams can view the Live Chat channel. After selecting this option a list of all teams in your organization will be displayed, and you can select one or more teams. When no teams are selected the setting will revert back to "Everyone".