FAQs
Answers to some of the frequently asked questions about Groove.
Articles
- Groove is Becoming HelplyLearn what Groove's transition to Helply means for existing customers, including account access, login information, ongoing support, and why no action is required.
- Reporting Bugs To GrooveWhat to do when you discover a bug in Groove
- Requesting Features For GrooveHow to submit your feature requests to Groove
- Does Groove Have An API?
- Why Won't My SMTP Settings Work?This article is specific for GrooveHQ users.
- Is There A Customer Portal My Users Can Log In To?
- How Do I Search For a number?How to get the most out of the search bar
- How Do I Fix The Error "Refresh token missing"?This error may occur if you have your inbox setup and connected with Google Apps.
- Why Is My Knowledge Base Subdomain Different To My Groove account subdomain?
- Is There An Easy Way To Stop Receiving 'No-Reply' emails?
- Why Did I Stop Receiving Email Notifications?What to do when your Groove notifications have suddenly stopped coming through to you