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FAQs

FAQs

Answers to some of the frequently asked questions about Groove.

Reporting Bugs to Groove

What to do when you discover a bug in Groove.
Written by Lisa Foster
Requesting Features for Groove

How to submit your feature requests to Groove.
Written by Lisa Foster
Does Groove have an API?
Written by Marcin Bunsch
Why won't my Gmail SMTP settings work?
Written by Lisa Foster
Is there a customer portal my users can log in to?
Written by Melissa Rosen
How do I search for a number?
Written by Erika Trujillo
How do I fix the "Refresh token missing" error?
Written by Erika Trujillo
What kind of payment methods does Groove accept?
Written by Lisa Foster
Why am I not receiving 'noreply' emails?
Written by Erika Trujillo
Why is my KB subdomain different than my Groove account subdomain?
Written by Erika Trujillo
Why did I stop receiving email notifications?

What to do when your Groove notifications have stopped.
Written by Erika Trujillo
Why am I getting a `csrf_detected` error when connecting my mailbox?

What to do when you see the error `csrf_detected`
Written by Erika Trujillo