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FAQs

FAQs

Answers to some of the frequently asked questions about Groove.

Reporting Bugs to Groove

What to do when you discover a bug in Groove.
Updated on October 4, 2019
Requesting Features for Groove

How to submit your feature requests to Groove.
Updated on June 4, 2019
Does Groove have an API?
Updated on November 19, 2018
Why won't my Gmail SMTP settings work?
Updated on October 11, 2019
Is there a customer portal my users can log in to?
Updated on November 19, 2018
How do I export my contacts, tickets, reports?
Updated on January 30, 2019
How do I search for a number?
Updated on November 19, 2018
How do I fix the "Refresh token missing" error?
Updated on October 11, 2019
What kind of payment methods does Groove accept?
Updated on November 19, 2018
Why am I not receiving 'noreply' emails?
Updated on February 8, 2019
Why is my KB subdomain different than my Groove account subdomain?
Updated on March 15, 2019
Why did I stop receiving email notifications?

What to do when your Groove notifications have stopped.
Updated on May 31, 2019
Why am I getting a `csrf_detected` error when connecting my mailbox?

What to do when you see the error `csrf_detected`
Updated on July 16, 2019