FAQs

Groove is Becoming Helply

Learn what Groove's transition to Helply means for existing customers, including account access, login information, ongoing support, and why no action is required.

Reporting Bugs To Groove

What to do when you discover a bug in Groove

Requesting Features For Groove

How to submit your feature requests to Groove

Does Groove Have An API?

Why Won't My SMTP Settings Work?

This article is specific for GrooveHQ users.

Is There A Customer Portal My Users Can Log In To?

How Do I Search For a number?

How to get the most out of the search bar

How do I fix the error "Refresh token missing"?

This error may occur if you have your inbox setup and connected with Google Apps.

Is There An Easy Way To Stop Receiving 'No-Reply' emails?

Why Is My Knowledge Base Subdomain Different To My Groove account subdomain?

Why Did I Stop Receiving Email Notifications?

What to do when your Groove notifications have suddenly stopped coming through to you