Yes!

Groove's API lets you build Groove functionality into any app, including:

  • Automatically create Groove tickets from external events (for example, when a customer places an order)
  • Display Groove tickets for a specified customer in that customer’s profile within your own app
  • Reply to Groove tickets directly from another app
  • Update tickets from external apps (for example, once a story in Pivotal Tracker is completed)
  • Import old tickets and customer data from another helpdesk
  • Export your entire Groove ticket and customer history for your records
  • If you retrieve more than 25 characters in the API summary field, keep in mind that the field in the API is intentionally shortened. This field is meant to offer a brief overview. If you require the entire content of the ticket body, you can locate it inside the 'actions' array. The complete email content is available within the 'body' field.

To get started with Groove's API, just visit our Developer and API Docs