Before You Start

Completing this task requires some jumping back and forth between two accounts. To help the work go smoothly, open your cPanel account in one browser tab and your Groove account in another.

 

Configuring Groove settings

The first step is to create a Groove Inbox.

  1. Go to your Groove account and make sure the Inbox page displays. If you happen to open a different page, click the Groove icon in the top left corner and then select Unassigned.
  2. Go to the center of the screen and click the Add an inbox button, or navigate to Settings > Channels > Add a channel


  3. In the popup window, click Other email provider.

 

In the next window, fill in two fields.

  1. Enter a unique name for the Groove Inbox. This internal reference helps you quickly understand the source of incoming messages.
  2. Paste in the cPanel email address.
  3. Click Next Step.



  4. Go to the Groove window (see screenshot below) and copy the unique Inbox address. Now get ready to leave this browser tab - but don’t close it.

Setting Up cPanel Email Forwarding

  1. Go to the browser tab with your open cPanel.
  2. Go to the Email section and click Forwarders.



  3. On the next page, Click Add Forwarder.

 

 

Configure Settings

On the next page: 

  1. Enter the username of the cPanel email address.
  2. Click the field and select the domain name of the cPanel email address.
  3. Paste in the Groove Inbox address.
  4. Click the Add Forwarder button. cPanel saves the forwarding configuration.

Completing the Integration

  1. Go back to the browser tab with the open Groove account.
  2. In the popup window, click I’ve setup my email forwarding.

 

Groove sends a test message. If successful, two events happen.

  1. The test message appears in the cPanel email account.
  2. Groove displays a popup window that lets you add members to the Groove Inbox. This is an optional step, and you can always add team members later. Learn more.

Checking the Results

When the connection completes, Groove removes the warning icon from the Inbox name but does not display the test message.

  • To verify the connection, I sent a test message from a third-party email account to the cPanel email account. That message appears in the Groove Inbox. This confirms the cPanel connection to the Groove Inbox works properly.

 

That’s it!


Now you know how to forward messages from a cPanel email account to a Groove Inbox.

Return to Getting Your Emails Into Groove

Needing a hand getting your email into Groove? Reach out to the support team! Email: support@groovehq.com