If your credit card is declined, you will receive notifications via email as well as in the account that we could not process your payment. As a first step, we recommend contacting your bank for more information as to why the charge was declined.

Our support team can usually see a very basic explanation for the decline, but your bank will be able to give you better details and ensure that future declines do not occur. Quite often the issue is related to the bank blocking an international payment for security reasons.

If you continue having trouble after contacting your bank, we recommend using an alternate card if possible.  

Groove Billing Process

Our billing system will attempt to charge your card for four consecutive days before the account is closed for non-payment. If your account closes due to a billing issue due to fraud, lost cards, or any unexpected occurrence, please contact us at support@groovehq.com so that we can assist with the matter.