Not using Groove yet? Start a free trial.
If you've ever used a modern email client, you should feel right at home in your Groove Inbox.
The Inbox is broken down into four sections.
- Left navigation menu
- Conversation list
- Conversation page
- Right customer sidebar
The left navigation menu can be collapsed or expanded by clicking the hamburger icon in the top left of the screen underneath the Groove logo. This menu contains links for your mailboxes, folders, teammates, and tags. You will use these links to navigate between your folders, view conversations assigned to other agents, and view conversations with a specific tag.
When you click on one of the links in the left navigation, you will see the conversation list the right populate with emails. Within the list you can see details about each email including a snippet of the last message, the time it was last updated, who it's assigned to, how many messages there are in the conversation, and the tags for each email. The top of the conversation list is also includes the search form where you can search all of the emails in your account.
The conversation page is where you can read the content of the email and take actions at the top of the page to assign, close, snooze, tag, move to another mailbox, mark as spam, and delete.
The reply form is at the bottom of the page and you can either reply to the customer, forward to a third party, or leave an internal note for your teammates.
The right sidebar contains all of the details about the person who submitted the email. At the top you'll see the personal details about the sender. Below that are the other conversations from that person. Then at the bottom are where you'll see any sidebar integrations you have installed for the account including the Custom Profile App, Stripe integration, MailChimp integration, and so on.