Article suggestions
Getting to know the Groove Inbox
How to send a new outgoing message from Groove
Stay in the loop by receiving notifications about every action that happens on a conversation
How to delete conversations in Groove
How to merge separate emails into a single conversation.
Perfect for follow ups, reminders, and sprinting to Inbox Zero.
This help article details how you can assign conversations or live chats within Groove to individual team members or teams and how you can view and search for assigned conversations.
Collaborate with your teammates using private notes and @mentions to work together.
Collaborate with your teammates using private notes and @mentions to work together.
Polish your comments and keep customer interactions tidy with the ability to edit and delete Notes
How to mark emails as spam and manage your blacklist
Save time with replies for common questions.
How to use tags for organization, identifying trends, and more.
Groove's collision detection identifiers provide a real-time view into what conversations other team members are viewing or responding to so you will never accidentally duplicate work or send duplicate replies within Groove.
Browse articles and insert links easily while you're replying
How to edit and update the subject of a conversation in Groove
How to update conversations in Groove by replying to email notifications from your personal inbox.
How to share your Groove conversations with third-party collaborators.
Create one-off conversations in Groove by forwarding in individual messages from your user email address.
How to move a conversation to another mailbox in your Groove account.
Using undo send to stop a reply from sending out to a customer
Available keyboard shortcuts for Inbox and Live Chat.
A quick article on running through any Inbox or SMTP errors that come up when connecting your mailbox in Groove
How to properly embed images into your emails so that your customers are always able to view them