Inbox
How to setup and manage your teams inboxes.
Articles
- Groove Inbox OverviewGetting to know the Groove Inbox
- Creating A New ConversationHow to send a new outgoing message from Groove
- Following A ConversationStay in the loop by receiving notifications about every action that happens on a conversation
- Deleting ConversationsHow to delete conversations in Groove
- Merging ConversationsHow to merge separate emails into a single conversation.
- Using the Snooze FeaturePerfect for follow ups, reminders, and sprinting to Inbox Zero.
- How Assignments Work In GrooveThis help article details how you can assign conversations or live chats within Groove to individual team members or teams and how you can view and search for assigned conversations.
- Using Private NotesCollaborate Privately with Your Team Behind the Scenes
- Managing Spam With GrooveHow to mark emails as spam and manage your blacklist
- Creating And Using Instant RepliesSave time with replies for common questions.
- Creating And Using TagsHow to use tags for organization, identifying trends, and more.
- Never duplicate work with Groove's Collision Detection identifiersGroove's collision detection identifiers provide a real-time view into what conversations other team members are viewing or responding to so you will never accidentally duplicate work or send duplicate replies within Groove.
- Editing The Subject Line Of A ConversationHow to edit and update the subject of a conversation in Groove
- Knowledge Base integration for your Groove InboxBrowse articles and insert links easily while you're replying
- Updating Groove Conversations via EmailHow to update conversations in Groove by replying to email notifications from your personal inbox.
- Forward an email out of GrooveHow to share your Groove conversations with third-party collaborators.
- Forwarding Individual Emails Into GrooveCreate one-off conversations in Groove by forwarding in individual messages from your user email address.
- Keyboard ShortcutsAvailable keyboard shortcuts for Inbox and Live Chat.
- Undo Send For RepliesUsing undo send to stop a reply from sending out to a customer
- Moving Conversations Between MailboxesHow to move a conversation to another mailbox in your Groove account.
- Fixing Inbox/SMTP ErrorsA quick article on running through any Inbox or SMTP errors that come up when connecting your mailbox in Groove
- Using The Search BarReady to rock your searches in Groove? Let's dive in and make finding stuff a breeze!
- How To Override Agent Contact Photos with Your Company Logo in EmailsA step-by-step guide to replacing agent contact photos with your company's logo in outgoing emails using BIMI records.
- Understanding Conversation Ticket Statuses
- My Customers Are Not Seeing My Images - What Should I Do?How to properly embed images into your emails so that your customers are always able to view them
- Change Recipients In GrooveHow you can change the ticket recipient in Groove to a different user
- Migrating IMAP And Microsoft Mailboxes in Groove To Use Email ForwardingThis article shows you how to smoothly transition your IMAP and Microsoft mailboxes in Groove to email forwarding. Follow simple steps to ensure continued email integration and avoid disruptions