Getting to know the Groove Inbox
How to send a new outgoing message from Groove.
How to assign conversations to your teammates and change status to open or closed.
Collaborate with your team using private notes and @mentions to work together.
How to share your Groove conversations with third-party collaborators.
How to set up your Groove Inbox for a unified or multiple mailbox view.
How to snooze a conversation so that it re-opens at a later time.
Save time with canned replies for common questions.
How to merge separate emails into a single conversation.
Using undo send to stop a reply from sending.
Create one-off conversations in Groove by forwarding in individual messages from your user email address.
Available keyboard shortcuts for Inbox and Live Chat.
How to edit and update the subject of a conversation in Groove.
How to update conversations in Groove by replying to email notifications from your personal inbox.
How priority conversations work in Groove.
How to move a conversation to another mailbox in your Groove account.
How to view the raw email source for an incoming message in Groove.
How to delete conversations in Groove.
How to select multiple conversations or select all to make bulk changes.
Hard delete conversations to remove them from your Inbox
Stay in the loop by receiving a notification for every action that happens on a conversation.
Browse articles and insert links easily while you're replying