At Groove, we always ensure we’re eating our own dogfood with our features. Here’s a deeper look into how we’ve integrated this feature into our daily operations:


Support & Issue Tracking:

  • Ticket Priorities: We assign priority levels to tickets so our team can focus on the most urgent cases first.
  • Issue Types: We categorize incoming issues to identify recurring problems and deploy fixes faster.
  • Feature Requests: We log feature suggestions directly in Groove, helping shape our product roadmap based on customer input.

Customer Feedback:

  • NPS & Sentiment Tracking: We log positive and negative customer feedback to spot pain points and prioritize improvements.
  • Time Tracking: We track how long tickets take to resolve, allowing us to optimize processes and identify areas where additional support might be needed.

Sales Flow Management:

  • Sales Stages: We track potential customers’ progress from demo to conversion, ensuring no step is missed, and tracking where we can improve on converting from demos.
  • Follow-Up Dates: We schedule reminders for demos, follow-ups, and renewals, ensuring consistent customer engagement.

Custom Fields provides valuable, actionable insights that help us allocate resources more effectively, enhancing both our internal workflows and the experience we deliver to our customers!

We'll share more real-world examples of how our users are benefiting from custom fields here as they come up.

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