It's important for your customers to know they are corresponding with a real live human being. You can use the Email Signature to sign off every email with a personal touch to who you are.

You can customize your email signature in the individual mailbox settings in the account Settings > Conversations > Mailboxes

You can find where to edit the Email Signature right under the option to choose whether you want to respond from the Agent Name or the Mailbox Name.

We use variables to pick up the name of the responding Agent, their title, and the Agent's company email address. Click Insert Variable and you'll see the entire list of variables we offer to include in your signature. 

Note that these settings are disabled for trial accounts but will be visible as soon as you convert to a paid account with us.

Signature Variables

The variables supported in the signature are:

  • Mailbox Name - %{mailbox_email} inserts the name of the mailbox
  • Agent Name - %{agent_name} inserts the full name of the agent replying
  • Agent Email - %{agent_email} inserts the agents email address from their user profile in Groove
  • Agent First Name - %{agent_first_name} inserts the first name of the agent replying
  • Agent Last Name - %{agent_last_name} inserts the last name of the agent replying
  • Agent Title - %{agent_title} inserts the title of the agent listed in their profile settings
  • Agent Twitter Username - %{twitter_username} inserts the Twitter name from the agent's profile settings

You can add basic formatting, images, and links by using the formatting buttons at the top of the signature editor.

(Note: Images must be hosted publicly online and then you can add them to your signature using the source URL for the image.)

If you'd like to customize your email signature using HTML, click the Source button next to the other formatting options. 

Just don't forget to save your mailbox settings when you're done!

It's important to note that your signature will not appear underneath your replies in Groove, but it will show up in the email received by the customer.