If you're keen on hotkeys, we have several keyboard shortcuts that help speed up your workflow. The keyboard shortcuts cover almost any action when responding in email or Live Chat.
Keyboard Shortcut Legend
The shortcuts icon, a keyboard, is located in the top-right corner of your screen.
Depending on whether you're in Inbox or Live Chat, the list of shortcuts will be different, but in both cases, you can use the shortcuts by simply typing the command for the action that you wish to take. If you've already clicked on a conversation, you can execute these commands before clicking the reply box. Once the cursor is flashing in the reply box, you'll need to click out of the reply box to initiate any shortcuts.
New to using keyboard shortcuts? They may take some getting used to. You'll be hooked in no time, especially if you hate clicks. Pick a few and give them a try today!
Inbox Shortcuts
Live Chat Shortcuts
