If you're keen on hotkeys, we have several keyboard shortcuts that should help your workflow go a little bit faster. The keyboard shortcuts cover pretty much any action you may want to take when responding in email or Live Chat conversations.
Keyboard Shortcut Legend
The shortcuts icon, a keyboard, is located in the bottom left corner of your screen.
Click on the shortcuts icon to open the legend of the available shortcuts as well as the command and actions for each. This easily accessible list can be used to refresh your memory of the commands and actions you are looking to take.
Depending on whether you're in Inbox or Live Chat the list of shortcuts will be different, but in both cases you can use the shortcuts by simply typing the command for the action that you wish to take. If you've already clicked into a conversation you can execute these commands prior to clicking into the reply box. Once the cursor is flashing in the reply box you'll need to click out of the reply box to initiate any shortcuts.
New to using keyboard shortcuts? They may take some getting used to. You'll be hooked in no time, especially if you hate clicks. Pick a few and give them a try today!
Live Chat Shortcuts