If your credit card is declined, we recommend contacting your bank for more information. Our support team can usually see a general reason for the decline, but your bank will be able to give you better details. 

If you continue having trouble after contacting your bank, we recommend using an alternate card if possible. 

Our billing system will attempt to charge your card for four consecutive days before the account is closed for nonpayment. If your account closes due to a billing issue, contact us at support@groovehq.com and we'll be able to add an extension so you access your account and answer your customers while you resolve your billing issues.