The Groove Twitter integration helps you seamlessly manage your Twitter mentions and direct messages in tandem with the rest of your support.
To get started with the Twitter integration go into your Settings > Integrations (legacy) > Twitter. Then click the Install button in the top right of the page.
You'll be prompted to log in to your Twitter account (if you're not already) and then authorize the Groove application.
When you return to Groove you can select the mailbox where your Twitter conversations are created.
If you need to add an additional Twitter account to your Groove integration, click "Add a Twitter Account" and follow the authorization steps again with the other account.