With the Facebook integration, you can respond to your customers' posts, comments, and direct messages to your page, right from within your Groove account.
To get started, make sure you're logged into your personal Facebook account, and that you are an Admin for your company's Facebook page. (Note that the integration has to be authorized through the personal account of the admin due to how Facebook's app permissions work.)
When you're ready, go into Settings > Integrations (legacy) > Facebook to get started.
Click the button in the top right that says "Continue with Facebook" to link your Facebook pages to Groove.
Follow the authorization steps to give the app access to your pages and then you will see a settings panel with a list of your pages when you're taken back to Groove.
Here you can select which pages you want to create conversations in your Groove account.
Groove will create conversations in your account for the following types of activity on your Facebook pages:
User posts - when a user creates a new post on your page.
User comments on page and user posts - when a user comments on any post or photo.
Replies to comments on posts - when a user replies to a comment on any post or photo.
Direct messages - when a user sends a private message to your page.
Managing Multiple Facebook Pages in Groove
In the Facebook integration settings, you can "subscribe" to any of the pages where you are an admin and you can select which mailbox you want the conversations to be created in, so that separate pages stay separate in Groove too.
Removing the Facebook Integration
If you need to disconnect your Facebook integration, go back into Settings > Integrations (legacy) > Facebook and click Settings in the top right corner. In the popup modal you will see an option to unlink your Facebook account.