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Customize Language/Text on the Widget and Live Chat

Widget

Customize Language/Text on the Widget and Live Chat

How to change the verbiage found throughout the Widget and Live Chat experience.

Last updated on 28 Mar, 2023

 

Head to Settings → Widgets → [your widget] → Translations.

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If you need to support another language you can simply translate the text for each string.

Using Variables

Some of the text strings allow variables as %{variable}. You'll find the variable in the label of the input, but an overview of all available variables and their description can be found below.

Contact Form

Name

Description

%{company}

The name of your company

%{terms_and_conditions}

The string for the terms and conditions

Knowledge Base

Name

Description

%{category}

The category name

%{count}

Either the number of articles or the number of positive ratings an article has received

%{tag}

The name of the tag

%{term}

The search term

%{total}

The total number of ratings an article has received

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