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Reporting
Reporting
Understanding Groove Reports and how to track your team's performance.
Articles
Groove Reports Overview
An introduction to your Groove Reports
How the Agent Reports are Calculated
Details on how the various stats in the Agent Reports are calculated.
How the Organization Reports are Calculated
Details on how the various stats in the Organization Report are calculated.
How the Productivity Reports are Calculated
Details on how the various stats in the Productivity Report are calculated.
How the Happiness Reports are Calculated
Details on how the various stats in the Happiness Reports are calculated.
How the Averages are Calculated
Choose between average (mean), median, and percentile.
How the Conversation Reports are Calculated
Details on how the various stats in the Conversation Report are calculated.