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Reporting

Reporting

Understanding Groove Reports and how to track your team's performance.

Groove Reports Overview

An introduction to your Groove Reports

Updated on July 11, 2023
How the Agent Reports are Calculated

Details on how the various stats in the Agent Reports are calculated.

Updated on March 20, 2023
How the Organization Reports are Calculated

Details on how the various stats in the Organization Report are calculated.

Updated on June 16, 2022
How the Productivity Reports are Calculated

Details on how the various stats in the Productivity Report are calculated.

Updated on August 23, 2023
How the Happiness Reports are Calculated

Details on how the various stats in the Happiness Reports are calculated.

Updated on March 21, 2023
How the Averages are Calculated

Choose between average (mean), median, and percentile.

Updated on April 28, 2023
How the Conversation Reports are Calculated

Details on how the various stats in the Conversation Report are calculated.

Updated on April 12, 2024