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An introduction to your Groove Reports
How to set up business hours for your Groove Reports.
Details on how the various stats in the Conversation Report are calculated.
Details on how the various stats in the Productivity Report are calculated.
Details on how the various stats in the Happiness Reports are calculated.
Details on how the various stats in the Agent Reports are calculated.
Details on how the various stats in the Organization Report are calculated.
Choose between average (mean), median, and percentile.