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Groove Reports

Groove Reports

Understanding Groove Reports and how to track your team's performance.

Groove Reports Overview

An introduction to your Groove Reports
Written by Erika Trujillo
Setting Your Business Hours

How to set up business hours for your Groove Reports.
Written by Lisa Foster
How the Conversation Reports are Calculated

Details on how the various stats in the Conversation Report are calculated.
Written by Lisa Foster
How the Productivity Reports are Calculated

Details on how the various stats in the Productivity Report are calculated.
Written by Lisa Foster
How the Happiness Reports are Calculated

Details on how the various stats in the Happiness Reports are calculated.
Written by Lisa Foster
How the Agent Reports are Calculated

Details on how the various stats in the Agent Reports are calculated.
Written by Lisa Foster
How the Organization Reports are Calculated

Details on how the various stats in the Organization Report are calculated.
Written by Lisa Foster
How the Averages are Calculated

Choose between average (mean), median, and percentile.
Written by Lisa Foster