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Groove Reports

Groove Reports

Understanding Groove Reports and how to track your team's performance.

Groove Reports Overview

An introduction to your Groove Reports

Updated on June 22, 2020
Setting Your Business Hours

How to set up business hours for your Groove Reports.

Updated on March 12, 2020
How the Conversation Reports are Calculated

Details on how the various stats in the Conversation Report are calculated.

Updated on February 12, 2020
How the Productivity Reports are Calculated

Details on how the various stats in the Productivity Report are calculated.

Updated on February 12, 2020
How the Happiness Reports are Calculated

Details on how the various stats in the Happiness Reports are calculated.

Updated on January 24, 2020
How the Agent Reports are Calculated

Details on how the various stats in the Agent Reports are calculated.

Updated on January 24, 2020
How the Organization Reports are Calculated

Details on how the various stats in the Organization Report are calculated.

Updated on August 24, 2021
How the Averages are Calculated

Choose between average (mean), median, and percentile.

Updated on April 16, 2021