Groove has built-in spam management to help keep your inbox clean. Up front we are using SpamAssassin headers added by our customer's servers to identify incoming messages as spam. We are also using the Spamhaus Domain Block List to identify spammers by examining links in the messages. Read more about the DBL here

If any spam messages happen to make it through to your inbox, you can also manage these inside Groove. To mark an email as spam, simply click on the Spam button at the top of the page.

The email address of the sender will be added to your blacklist, and any email coming in from that address (to any mailbox in your account) will be automatically marked as spam.

To remove an email address from the blacklist, simply change the status of any message from that sender so that it’s no longer set to spam, and you’ll start receiving emails from that address again. You can also manage your entire blacklist under your account Settings > Ticketing Preferences.

Note: Deleting tickets will not remove the email address from your blacklist. 

To view the tickets marked as spam in your account, you can enter the "is:spam" search qualifier into the search bar and then it will show you a list of all the tickets marked as spam.