When it comes to forwarding email from a Google Apps account, you have a couple of different options to set this up.

1. Connecting via OAuth

The first (and recommended) method is to connect your Groove mailbox directly to your Google account using OAuth. By linking directly to Google, this not only syncs your emails more reliably but it also sends your outgoing emails through your Google servers — something that also improves your email deliverability to your customers. 

Connecting Groove and Google Apps (Gmail) is as simple as a few clicks.


When you go into Settings > Conversations > Mailboxes, you will see an option to Add Mailbox in the left sidebar. Clicking that brings up a new mailbox settings page where you can enter the Name and Email address at the top of the page. 

After you enter these details and click Save Mailbox at the bottom of the page, you will be greeted with this popup modal:

Click Yes, it's a Google account to continue and then you will need to log in to that account in order to continue authorizing Groove.

After signing in, you will see a list of the permissions we need to connect your mailbox. Click the Allow button to proceed.

And that's it! After you allow Groove to connect to Google, you will be taken back to Groove where mailbox will show as "Connected via OAuth" on your settings page and you can start receiving your emails as tickets. 

Please note that you may experience a short delay before you start seeing emails in your Groove account.

2. Auto Forwarding from Google

If you need to use regular email forwarding instead of connecting via OAuth, it's just a few more steps to get this set up. 

First things first, you'll need to select the No, it's a group or alias option when you create your mailbox in Groove. 

When you select this option you'll be given an XXXX@inbox.groovehq.com forwarding address. 

(Note: this @inbox.groovehq.com address is not intended to be used like a regular email address, it's designed to receive forwarded emails.)

Once you have your forwarding address, go into your Gmail account under Settings > Forwarding and POP/IMAP and click the button to Add a forwarding address

Next you'll need to paste your forwarding address into the popup modal and follow the steps to send a confirmation email to your forwarding address.

When you receive the confirmation email in your Groove account, click on the link in the email to confirm your forwarding address. 

After you've confirmed everything, you are good to go!