New problems, ideas, and situations surface every day. Tags are a great way to keep those requests organized.
You can create new tags at the top of every conversation.
Click the tag button and then click to create a tag. Type in a name, choose a color, create your tag, and then apply it to the conversation.
You can see all of your new tags in your Settings > Conversations > Tags and they will also continue to appear in the tag dropdown at the top of your conversations.