Reporting
Understanding Groove Reports and how to track your team's performance.
Articles
- Groove Reports OverviewAn introduction to your Groove Reports
- How the Agent Reports are CalculatedDetails on how the various stats in the Agent Reports are calculated.
- How the Organization Reports are CalculatedDetails on how the various stats in the Organization Report are calculated.
- How the Productivity Reports are CalculatedDetails on how the various stats in the Productivity Report are calculated.
- How the Happiness Reports are CalculatedDetails on how the various stats in the Happiness Reports are calculated.
- How the Averages are CalculatedChoose between average (mean), median, and percentile.
- How the Conversation Reports are CalculatedDetails on how the various stats in the Conversation Report are calculated.