Customizing the Knowledge Base

As an extension of your website, it is important that the Knowledge Base reflects your company's brand and style, as well as your customer's needs. You can make simple adjustments like adding your company logo, changing your color scheme, copy, font, or if you're comfortable with code and want total control you can add your own HTML headers and footers to match your site, or CSS to customize your layout. 

You can access your Knowledge Base settings by clicking the KB tab in your Groove helpdesk. Then on your KB page, you'll see a Settings button in the top right corner of the page. 

Customizing the Knowledge Base Appearance

You can make basic changes under the Appearance tab of the Knowledge Base settings. Under Appearance you'll be able to upload your logo, a Favicon, and control basic design elements like color scheme and font. 

Please note: SVG files are not supported at this time.

If you're on the code savvy side, you can add HTML headers and footers to match the design of your site under the Custom Page Content tab.

For even more control over the look and format of your Knowledge Base, you add cascading style sheets under the Custom Stylesheet Tab

Setting the Knowledge Base Language

If English is not customer's native language, you can set your Knowledge Base's language under the Appearance Tab. To set your Knowledge Bases's language, head on over to the Knowledge Base Settings.

In Settings, under the Appearance Tab, you'll see a drop-down menu under Language. Choose your language from the dropdown menu to select the language for your Knowledge Base.

Creating a custom domain 

To create a custom domain, visit Settings and choose Custom Domain.

With a custom domain you can configure your domain to point to the Knowledge Base that Groove is hosting for you. As an example, you are able to configure http://help.yourdomain.com to point to http://yourdomain.groovehq.com. If you would like to use your own domain name:

Create a CNAME record within your DNS provider's administration panel and configure it to point to your Groove host. As an example, if your Knowledge Base currently resides at http://yourdomain.groovehq.com/help_center, you should create your CNAME (perhaps http://help.yourdomain.com) to point to http://yourdomain.groovehq.com.

If you are changing an existing DNS entry to direct customers to your portal, it may require significant lead time to make the switch based on your DNS TTL (Time to Live). To avoid delays in configuring your portal Groove recommends reducing your existing TTL to 15 minutes at least 24 hours before you plan to switch over to the Knowledge Base portal to minimize any delay. When you change the DNS entry to direct to the Groove portal you can return to your normal TTL.

Go to Settings section and fill in the Web Address field with your domain.

Note: Be sure to enter the address without "http://"