https://help.groovehq.com 2026-02-05T15:03:44.981Z 1 https://help.groovehq.com/help/inbox-setup 2025-09-12T14:32:59.000Z 0.8 https://help.groovehq.com/help/groove-knowledge-base 2025-11-21T16:36:58.000Z 0.8 https://help.groovehq.com/help/the-groove-widget 2024-12-09T11:17:44.000Z 0.8 https://help.groovehq.com/help/understanding-groove-reports 2025-11-21T16:37:41.000Z 0.8 https://help.groovehq.com/help/agents-groups 2025-03-10T15:21:04.000Z 0.8 https://help.groovehq.com/help/getting-started-514 2025-04-22T14:34:54.000Z 0.8 https://help.groovehq.com/help/groove-live-chat 2025-01-08T17:28:59.000Z 0.8 https://help.groovehq.com/help/account-billing 2025-04-02T19:47:11.000Z 0.8 https://help.groovehq.com/help/groove-inbox 2025-06-23T13:23:42.000Z 0.8 https://help.groovehq.com/help/folders 2024-10-01T15:00:46.000Z 0.8 https://help.groovehq.com/help/advanced-settings-5 2024-09-18T22:00:46.000Z 0.8 https://help.groovehq.com/help/faqs 2024-09-18T22:00:46.000Z 0.8 https://help.groovehq.com/help/company-settings 2024-09-18T22:00:46.000Z 0.8 https://help.groovehq.com/help/user-settings 2024-09-18T22:00:46.000Z 0.8 https://help.groovehq.com/help/rules 2025-11-21T16:38:39.000Z 0.8 https://help.groovehq.com/help/groove-mobile 2024-09-18T22:00:46.000Z 0.8 https://help.groovehq.com/help/3rd-party-integrations 2025-02-10T18:01:47.000Z 0.8 https://help.groovehq.com/help/groove-custom-fields 2025-05-02T14:29:13.000Z 0.8 https://help.groovehq.com/help/getting-started-with-integrations 2025-12-16T17:13:19.317Z 1 https://help.groovehq.com/help/export-your-groove-conversations 2025-12-16T17:13:23.022Z 1 https://help.groovehq.com/help/getting-started-with-live-chat 2025-12-16T17:13:19.490Z 1 https://help.groovehq.com/help/website-installation 2026-03-06T09:56:59.594Z 1 https://help.groovehq.com/help/getting-your-email-into-groove 2026-01-07T18:09:30.243Z 1 https://help.groovehq.com/help/groove-knowledge-base-overview 2025-12-16T17:13:28.428Z 1 https://help.groovehq.com/help/inbox-overview 2025-12-16T17:13:29.028Z 1 https://help.groovehq.com/help/groove-ios-app-overview 2025-12-16T17:13:29.281Z 1 https://help.groovehq.com/help/groove-reports-overview 2025-12-16T17:13:30.671Z 1 https://help.groovehq.com/help/cancel-your-groove-account 2025-12-16T17:13:31.416Z 1 https://help.groovehq.com/help/how-to-setup-email-notifications 2025-12-16T17:13:34.996Z 1 https://help.groovehq.com/help/understanding-user-roles 2025-12-16T17:13:32.887Z 1 https://help.groovehq.com/help/reporting-bugs-to-groove 2025-12-16T17:13:33.495Z 1 https://help.groovehq.com/help/managing-custom-fields 2025-12-16T17:13:33.643Z 1 https://help.groovehq.com/help/creating-a-new-conversation 2025-12-16T17:13:38.921Z 1 https://help.groovehq.com/help/groove-android-app-overview 2025-12-16T17:13:39.732Z 1 https://help.groovehq.com/help/google-tag-manager-installation 2025-12-16T17:13:39.795Z 1 https://help.groovehq.com/help/customizing-the-sidebar 2025-12-16T17:13:40.965Z 1 https://help.groovehq.com/help/creating-multiple-mailboxes 2025-12-16T17:13:41.334Z 1 https://help.groovehq.com/help/general-preferences 2025-12-16T17:13:42.465Z 1 https://help.groovehq.com/help/how-agent-reports-are-calculated 2025-12-16T17:13:43.912Z 1 https://help.groovehq.com/help/requesting-features-for-groove 2025-12-16T17:13:43.978Z 1 https://help.groovehq.com/help/how-to-show-hide-avatars-in-conversations 2025-12-16T17:13:44.222Z 1 https://help.groovehq.com/help/does-groove-have-an-api-2d8af3fa 2025-12-16T17:13:46.340Z 1 https://help.groovehq.com/help/deleting-a-mailbox-326e9215 2025-12-16T17:13:47.837Z 1 https://help.groovehq.com/help/following-emails 2025-12-16T17:13:48.477Z 1 https://help.groovehq.com/help/auto-advance-setting-for-conversations 2025-12-16T17:13:49.377Z 1 https://help.groovehq.com/help/adding-live-chat-to-an-existing-widget 2025-12-16T17:13:49.727Z 1 https://help.groovehq.com/help/groove-custom-field-overview 2025-12-16T17:13:50.564Z 1 https://help.groovehq.com/help/what-are-groups 2025-12-16T17:13:51.298Z 1 https://help.groovehq.com/help/setting-up-your-custom-profile-app 2025-12-16T17:13:53.275Z 1 https://help.groovehq.com/help/how-the-company-reports-are-calculated 2025-12-16T17:13:53.246Z 1 https://help.groovehq.com/help/getting-started-with-the-groove-widget 2025-12-16T17:14:14.201Z 1 https://help.groovehq.com/help/adding-auto-bcc-to-your-mailbox-3b9dbaca 2025-12-16T17:14:16.078Z 1 https://help.groovehq.com/help/applying-smtp-settings-to-your-mailbox 2025-12-16T17:14:16.850Z 1 https://help.groovehq.com/help/agent-presence-settings 2025-12-16T17:14:16.949Z 1 https://help.groovehq.com/help/widget-shopify-installation 2025-12-16T17:14:17.978Z 1 https://help.groovehq.com/help/adding-a-custom-domain-to-your-knowledge-base 2025-12-16T17:14:19.855Z 1 https://help.groovehq.com/help/what-to-do-when-your-card-is-declined 2025-12-16T17:14:20.671Z 1 https://help.groovehq.com/help/managing-default-fields 2025-12-16T17:14:20.954Z 1 https://help.groovehq.com/help/deleting-conversations 2025-12-16T17:14:25.954Z 1 https://help.groovehq.com/help/changing-the-account-owner 2025-12-16T17:14:25.650Z 1 https://help.groovehq.com/help/how-the-productivity-reports-are-calculated 2025-12-16T17:14:23.555Z 1 https://help.groovehq.com/help/how-the-happiness-reports-are-calculated 2025-12-16T17:14:28.060Z 1 https://help.groovehq.com/help/setting-a-header-background-for-your-knowledge-base 2025-12-16T17:14:28.353Z 1 https://help.groovehq.com/help/managing-field-categories 2025-12-16T17:14:29.317Z 1 https://help.groovehq.com/help/personalizing-your-auto-reply 2025-12-16T17:14:29.376Z 1 https://help.groovehq.com/help/merging-conversations 2025-12-16T17:14:30.718Z 1 https://help.groovehq.com/help/why-wont-my-gmail-smtp-settings-work 2025-12-16T17:14:34.235Z 1 https://help.groovehq.com/help/archiving-a-user 2025-12-16T17:14:35.245Z 1 https://help.groovehq.com/help/using-customer-satisfaction-ratings 2025-12-16T17:14:35.408Z 1 https://help.groovehq.com/help/wordpress-installation 2025-12-16T17:14:35.651Z 1 https://help.groovehq.com/help/turning-live-chat-on-off-on-widget 2025-12-16T17:14:35.718Z 1 https://help.groovehq.com/help/is-there-a-customer-portal-my-users-can-log-in-to-97372443 2025-12-16T17:14:36.494Z 1 https://help.groovehq.com/help/how-the-averages-are-calculated 2025-12-16T17:14:36.526Z 1 https://help.groovehq.com/help/welcome-bot 2025-12-16T17:14:37.997Z 1 https://help.groovehq.com/help/configuring-your-widget-contact-form 2025-12-16T17:14:38.113Z 1 https://help.groovehq.com/help/satisfaction-rating-wording-customization 2025-12-16T17:14:39.671Z 1 https://help.groovehq.com/help/setting-visibility-permissions-on-folders 2025-12-16T17:14:41.238Z 1 https://help.groovehq.com/help/updating-your-account-login-subdomain 2025-12-16T17:14:42.628Z 1 https://help.groovehq.com/help/using-the-snooze-feature 2025-12-16T17:14:45.965Z 1 https://help.groovehq.com/help/updating-contacts-and-companies 2025-12-16T17:14:43.440Z 1 https://help.groovehq.com/help/adding-your-knowledge-base-to-your-widget 2025-12-16T17:14:45.167Z 1 https://help.groovehq.com/help/downloading-printing-your-invoices 2025-12-16T17:14:48.017Z 1 https://help.groovehq.com/help/collecting-feedback-on-your-articles 2025-12-16T17:14:48.393Z 1 https://help.groovehq.com/help/editing-your-email-signature 2025-12-16T17:14:49.229Z 1 https://help.groovehq.com/help/email-gathering-bot 2025-12-16T17:14:49.265Z 1 https://help.groovehq.com/help/configuring-your-inbox-view 2025-12-16T17:14:49.359Z 1 https://help.groovehq.com/help/default-list-of-excluded-domains 2025-12-16T17:14:51.173Z 1 https://help.groovehq.com/help/exclude-domains-from-automatically-creating-a-company 2025-12-16T17:14:51.900Z 1 https://help.groovehq.com/help/how-the-conversation-reports-are-calculated 2025-12-16T17:14:51.996Z 1 https://help.groovehq.com/help/how-assignments-work-in-groove 2025-12-16T17:14:53.090Z 1 https://help.groovehq.com/help/branding-and-basic-configuration-of-your-widget 2025-12-16T17:14:53.165Z 1 https://help.groovehq.com/help/setting-your-business-hours-b3c0dcb1 2025-12-16T17:14:55.801Z 1 https://help.groovehq.com/help/how-to-forward-email-from-a-google-account 2025-12-16T17:14:59.781Z 1 https://help.groovehq.com/help/email-continuation 2025-12-16T17:14:57.434Z 1 https://help.groovehq.com/help/restricting-access-to-your-knowledge-base 2025-12-16T17:14:59.959Z 1 https://help.groovehq.com/help/adding-internal-notes 2025-12-16T17:14:58.667Z 1 https://help.groovehq.com/help/how-do-i-search-for-a-number-37aa4955 2025-12-16T17:15:03.612Z 1 https://help.groovehq.com/help/how-do-i-fix-the-refresh-token-missing-error-c5a89ed9 2025-12-16T17:15:05.014Z 1 https://help.groovehq.com/help/no-agent-online-handling 2025-12-16T17:15:03.576Z 1 https://help.groovehq.com/help/how-to-forward-email-from-a-google-group 2025-12-16T17:15:03.686Z 1 https://help.groovehq.com/help/billing-overview 2025-12-16T17:15:04.217Z 1 https://help.groovehq.com/help/updating-custom-fields-through-the-groove-widget 2025-12-16T17:15:06.147Z 1 https://help.groovehq.com/help/using-regular-expressions-in-rules 2025-12-16T17:15:08.053Z 1 https://help.groovehq.com/help/updating-the-language-settings-for-the-widget 2025-12-16T17:15:08.944Z 1 https://help.groovehq.com/help/restore-a-deleted-kb-article 2025-12-16T17:15:11.950Z 1 https://help.groovehq.com/help/adding-users-to-live-chat 2025-12-16T17:15:13.458Z 1 https://help.groovehq.com/help/embedding-videos-in-kb-articles 2025-12-16T17:15:12.353Z 1 https://help.groovehq.com/help/round-robin 2025-12-16T17:15:12.597Z 1 https://help.groovehq.com/help/how-to-forward-email-from-outlook 2025-12-16T17:15:12.878Z 1 https://help.groovehq.com/help/groove-widget-advanced-usage 2025-12-16T17:15:14.374Z 1 https://help.groovehq.com/help/forwarding-email-from-yahoo-mail 2025-12-16T17:15:16.054Z 1 https://help.groovehq.com/help/adding-custom-contact-fields 2025-12-16T17:15:16.387Z 1 https://help.groovehq.com/help/managing-spam-with-groove 2025-12-16T17:15:16.691Z 1 https://help.groovehq.com/help/creating-and-using-email-templates 2025-12-16T17:15:16.602Z 1 https://help.groovehq.com/help/creating-multiple-knowledge-bases 2025-12-16T17:15:19.632Z 1 https://help.groovehq.com/help/how-to-forward-email-from-godaddy 2025-12-16T17:15:21.158Z 1 https://help.groovehq.com/help/shopify-integration 2025-12-16T17:15:21.532Z 1 https://help.groovehq.com/help/turn-on-live-chat-browser-notifications 2025-12-16T17:15:21.567Z 1 https://help.groovehq.com/help/trello-integration 2025-12-16T17:15:24.956Z 1 https://help.groovehq.com/help/can-t-see-widget-in-chrome-incognito 2025-12-16T17:15:25.341Z 1 https://help.groovehq.com/help/how-to-forward-email-from-zoho 2025-12-16T17:15:25.401Z 1 https://help.groovehq.com/help/creating-and-using-tags 2025-12-16T17:15:25.867Z 1 https://help.groovehq.com/help/updating-the-custom-profile-through-the-groove-widget 2025-12-16T17:15:27.352Z 1 https://help.groovehq.com/help/never-duplicate-work-with-grooves-collision-detection-identifiers 2025-12-16T17:15:28.259Z 1 https://help.groovehq.com/help/using-your-own-ssl-for-a-custom-domain 2025-12-16T17:15:29.089Z 1 https://help.groovehq.com/help/hubspot-integration 2025-12-16T17:15:28.766Z 1 https://help.groovehq.com/help/how-to-forward-email-from-cpanel 2025-12-16T17:15:28.993Z 1 https://help.groovehq.com/help/forwarding-email-from-your-host 2025-12-16T17:15:29.850Z 1 https://help.groovehq.com/help/editing-the-subject-line-of-a-ticket 2025-12-16T17:15:31.222Z 1 https://help.groovehq.com/help/white-labeling-email-to-avoid-spam-filters 2025-12-16T17:15:32.047Z 1 https://help.groovehq.com/help/github-integration 2025-12-16T17:15:32.412Z 1 https://help.groovehq.com/help/knowledge-base-integration-for-your-groove-inbox 2025-12-16T17:15:33.018Z 1 https://help.groovehq.com/help/messenger-integration 2025-12-16T17:15:34.210Z 1 https://help.groovehq.com/help/ensuring-deliverability-guide-to-spf-dkim-and-dmarc-for-google-yahoo-and-others 2025-12-16T17:15:34.253Z 1 https://help.groovehq.com/help/stripe-integration 2025-12-16T17:15:35.707Z 1 https://help.groovehq.com/help/updating-conversations-via-email 2025-12-16T17:15:36.062Z 1 https://help.groovehq.com/help/forward-email-from-a-google-alias-account 2025-12-16T17:15:36.921Z 1 https://help.groovehq.com/help/instagram-integration 2025-12-16T17:15:37.685Z 1 https://help.groovehq.com/help/messenger-reply-times 2025-12-16T17:15:40.143Z 1 https://help.groovehq.com/help/forwarding-email-from-groove 2025-12-16T17:15:40.218Z 1 https://help.groovehq.com/help/forwarding-individual-emails-into-groove 2025-12-16T17:15:40.375Z 1 https://help.groovehq.com/help/available-keyboard-shortcuts-a3f04219 2025-12-16T17:15:42.454Z 1 https://help.groovehq.com/help/undo-send 2025-12-16T17:15:43.723Z 1 https://help.groovehq.com/help/moving-conversations-between-mailboxes 2025-12-16T17:15:43.999Z 1 https://help.groovehq.com/help/fixing-smtp-errors 2025-12-16T17:15:44.535Z 1 https://help.groovehq.com/help/setting-up-the-mailchimp-integration 2025-12-16T17:15:48.208Z 1 https://help.groovehq.com/help/setting-up-the-zapier-integration 2025-12-16T17:15:50.188Z 1 https://help.groovehq.com/help/jira-integration 2025-12-16T17:15:48.723Z 1 https://help.groovehq.com/help/salesforce-integration 2025-12-16T17:15:49.275Z 1 https://help.groovehq.com/help/why-am-i-not-receiving-noreply-emails 2025-12-16T17:15:51.119Z 1 https://help.groovehq.com/help/why-is-my-kb-subdomain-different-than-my-groove-account-subdomain 2025-12-16T17:15:51.110Z 1 https://help.groovehq.com/help/viewing-deleted-conversations 2025-12-16T17:15:52.566Z 1 https://help.groovehq.com/help/using-the-integration-for-slack 2025-12-16T17:15:53.047Z 1 https://help.groovehq.com/help/jira-server-integration 2025-12-16T17:15:54.008Z 1 https://help.groovehq.com/help/why-did-i-stop-receiving-email-notifications 2025-12-16T17:15:54.875Z 1 https://help.groovehq.com/help/reply-to-header-for-custom-contact-form 2025-12-16T17:15:54.902Z 1 https://help.groovehq.com/help/groove-cookies-and-local-storage 2025-12-16T17:15:54.954Z 1 https://help.groovehq.com/help/creating-and-using-rules 2025-12-16T17:16:00.694Z 1 https://help.groovehq.com/help/smart-folder-basics 2025-12-16T17:16:05.172Z 1 https://help.groovehq.com/help/quickstart-guide-for-agents 2025-12-16T17:16:05.564Z 1 https://help.groovehq.com/help/groove-s-knowledge-base-in-the-real-world 2025-12-16T17:16:06.374Z 1 https://help.groovehq.com/help/is-groove-gdpr-compliant 2025-12-16T17:16:06.545Z 1 https://help.groovehq.com/help/how-to-change-language-and-verbiage-in-the-knowledge-base 2025-12-16T17:16:07.426Z 1 https://help.groovehq.com/help/logging-in-on-mobile 2025-12-16T17:16:07.885Z 1 https://help.groovehq.com/help/templates-for-rules 2025-12-16T17:16:08.885Z 1 https://help.groovehq.com/help/ai-text-modifications 2025-12-16T17:16:10.222Z 1 https://help.groovehq.com/help/ai-instant-replies 2025-12-16T17:16:10.585Z 1 https://help.groovehq.com/help/how-to-add-members 2025-12-16T17:16:11.208Z 1 https://help.groovehq.com/help/2fa-security 2025-12-16T17:16:11.570Z 1 https://help.groovehq.com/help/notifications-in-app 2025-12-16T17:16:15.321Z 1 https://help.groovehq.com/help/using-the-search-bar 2025-12-16T17:16:17.664Z 1 https://help.groovehq.com/help/branded-knowledge-base-examples 2025-12-16T17:16:16.550Z 1 https://help.groovehq.com/help/how-to-override-agent-contact-photos-with-your-company-logo-in-emails 2025-12-16T17:16:19.751Z 1 https://help.groovehq.com/help/how-to-migrate-to-groove-and-import-your-tickets 2026-03-09T09:40:26.694Z 1 https://help.groovehq.com/help/ai-features 2025-12-16T17:16:20.870Z 1 https://help.groovehq.com/help/groove-affiliate-program 2025-12-16T17:16:21.238Z 1 https://help.groovehq.com/help/understanding-conversation-ticket-statuses 2025-12-16T17:16:22.181Z 1 https://help.groovehq.com/help/top-tips-to-optimize-your-knowledge-base-articles 2025-12-16T17:16:22.377Z 1 https://help.groovehq.com/help/my-customers-are-not-seeing-my-images-what-should-i-do 2025-12-16T17:16:26.266Z 1 https://help.groovehq.com/help/welcome-to-groove-your-guide-to-getting-started-for-owners-and-admins 2025-12-16T17:16:27.716Z 1 https://help.groovehq.com/help/connecting-your-gmail-shared-mailbox-in-groove 2025-12-16T17:16:29.207Z 1 https://help.groovehq.com/help/how-to-configure-email-forwarding-in-microsoft-exchange-admin-center-eac 2025-12-16T17:16:33.947Z 1 https://help.groovehq.com/help/how-to-change-recipients-in-groove 2025-12-16T17:16:36.894Z 1 https://help.groovehq.com/help/custom-sender-name-for-mailboxes 2025-12-16T17:16:36.960Z 1 https://help.groovehq.com/help/how-to-broadcast-emails-to-multiple-conversations-in-groove 2025-12-16T17:16:37.692Z 1 https://help.groovehq.com/help/migrating-imap-and-microsoft-mailboxes-in-groove-to-use-email-forwarding 2025-12-16T17:16:37.886Z 1 https://help.groovehq.com/help/how-groove-uses-custom-fields-and-more-example-scenarios 2025-12-16T17:16:39.624Z 1 https://help.groovehq.com/help/custom-fields 2025-12-16T17:16:41.271Z 1