It's no secret that social media has quickly become an essential channel for customer support, and our Twitter integration helps you seamlessly manage your Twitter mentions in tandem with the rest of your support.
To install the Twitter App, and turn your Tweets into tickets, visit the Apps menu, and select Twitter.
In the Twitter App, press Install. You'll be prompted to log into your Twitter Account.
Enter your Twitter login details to connect your Twitter account to Groove. Now your Tweets will come into your inbox alongside your support channels, and you can respond to them through Groove.
If you need to add an additional Twitter account to your Groove account, click Settings under Twitter in the Apps Menu, and select Add Twitter Account. You can also enable email notifications for Twitter mentions.
**Please note that direct messages (DMs) are not supported at this time. **