Setting Up Your JustCall Integration

JustCall is an anytime, anywhere, any device phone system for your sales and support teams. It takes seconds to get phone numbers in 58 countries and start making or receiving calls. With one click, JustCall integrates with Groove and lets you master your customer support with ease.

JustCall manages all your customers, call records and logs and synchronizes everything with Groove.

All your call logs and call recordings are directly accessible from your Groove dashboard and mailboxes. Connect with your customers in a more efficient manner and stay updated.

Tickets are created against customers on Groove, whenever there is an incoming call from a customer or an outbound call from an agent.

 

Setting up the integration

  1. Login to your JustCall account.
  2. Select Integrations from the sidebar and click + Add for the Groove Integration.
  3. In the dialog box that opens, click on Connect to Groove button.
  4. You will be redirected to Groove servers where you have to authenticate JustCall to access your account. 
    Click on the Authorize Them button.
  5. Once you have authorized JustCall, you will be redirected and receive a confirmation message.

After these steps have been completed, all of your JustCall customer data will be synced with your Groove account.