First of all, thanks for caring enough to send us your suggestions! We love hearing all of the great ideas our customers have for Groove.
You can submit your feature requests via email by sending directly to firstname.lastname@example.org, or you can also submit them via our customer support widget in the bottom right corner of your helpdesk (or at the bottom of this page).
We track everything. Really. When you submit your feature request to us, the first thing we do is search our Trello boards to see if it's something that's been requested before. If it has, your request will get added to the list. If it hasn't, we add your idea to the backlog so that we can start tracking it.
Step 1 - Idea Backlog
Any features that are under consideration, as in we're not sure if this is something we want to add as a feature just yet, get added to our idea backlog. As mentioned, we track everything very closely -- so when an idea starts to gain a lot of interest, we review it as a team and decide if it's something we want to pursue as a feature.
Our core values and purpose are what drives our decision-making process as to whether we want to add a feature or not. If something does not align with our product goals, it is not going to be a priority for us.
Step 2 - Feature Backlog
A feature request will move from the idea backlog over to the feature backlog when we have seen significant interest from customers and our team agrees that it is in line with our values and product goals. While a request is in the feature backlog, we continue to track requests from customers while waiting for this feature to be prioritized on our product roadmap.
Step 3 - Product Roadmap
We try really hard to stay focused on our roadmap and not let distractions, however great the ideas may be, take us on time-consuming detours. We use customer data and trends from our feature requests to decide what features will be worked on for that quarter.
Since we do track everything, we are also adamant about following up when new features are released. If you've requested a feature for Groove, no matter how long ago it may have been, you will hear from us if that feature gets released. :)