How to Customize the Support Widget

Version 2.0 of our support widget is currently in beta. It has a limited selection of customization options for the time being. 

Your widget settings can be accessed by logging into your Groove account, clicking Apps at the top of the page, and then Support Widget > Settings. 

Button Settings

You can choose the type (circle or rectangle) and placement (left or right) of your button with this setting.

Knowledge Base Settings

You can toggle on/off an option to add a contact button to the bottom of every article in your widget. 

Note: The KB tab in your widget will not appear when the widget is installed on your knowledge base, since your articles are already visible on that page.

Contact Tab Settings

With these settings you can select which mailbox to send your widget messages to and you can also toggle the option to recommend articles while the user is typing their subject line in the widget.

Color Settings

If you select "use custom color scheme" from the dropdown selection, you can customize the colors of your widget to match your own branding. 

Customizing Your Widget Text

You can customize all of the different bits of text in your support widget by simply clicking the text and then typing what you want it to say.

To customize the text of your contact tab, click over to "Contact" and click the text you want to edit. In the bottom right corner, you can switch between your form and confirmation message to edit the message your customers will see after they contact you.

Saving Your Changes

After making any changes to your widget settings, you'll want to make sure you publish them to your live widget using the Publish button in the top right of your settings.