Creating a Folder Based on a Label

Creating a Folder based on a Label is the best way to keep all customer requests tagged with a specific label in the same place.

To create a folder based on a label, visit Folders in the Settings Menu.

Once you're in Folders, click +Add Folder in the left side-bar menu. You can name your Folder whatever you'd like, but we recommend opting for a title that matches your label for the sake of simplicity.

In the dropdown menu under Include tickets matching Any/All of the following, select Label and type in the lable you'd like to filter into the folder.


Press Save Folder and you're good to go! Everything with that label will filter into that folder keeping your tickets nice and organized.