Creating a Custom Domain for Your KB

To create a custom domain, click the "Settings" button in the top right corner of your KB page and then click Custom Domain in the popup window.

With a custom domain you can configure your domain to point to the Knowledge Base that Groove is hosting for you. As an example, you are able to configure to point to If you would like to use your own domain name, follow these two steps:

1. Create a CNAME record within your DNS provider's administration panel and configure it to point to your Groove domain. The CNAME host will be your subdomain ( and the CNAME value will be your Groove domain, so

Yes, that is the correct domain that you should point to, and no, it will not redirect users to your login screen. We promise that it will redirect properly to your knowledge base. :)

Once added, your record will look something like:

2. Go to your KB "Settings" section, click "Custom Domain," and fill in the field with your new custom domain.

(P.S. If you are changing an existing DNS entry to direct customers to your portal, it may require significant lead time to make the switch based on your DNS TTL (Time to Live). To avoid delays in configuring your portal Groove recommends reducing your existing TTL to 15 minutes at least 24 hours before you plan to switch over to the Knowledge Base portal to minimize any delay. When you change the DNS entry to direct to the Groove portal you can return to your normal TTL.)