Welcome to the Groove Knowledge Base. How can we help you today?
Getting Started
- Learning the Groove Basics [Video Tour]
- Forwarding Email into Groove
- Adding a User to your Groove Account
- Setting Your Email Notifications
- Setting Your Ticketing Preferences
Mailboxes
- Creating Multiple Mailboxes
- Setting Mailbox Visibility Permissions
- Personalizing Your Auto-Reply
- Editing Your Email Signature
- Adding Auto Bcc to your Mailbox
Users & Roles
- Understanding User Roles
- Creating a Group
- Editing Your Agent Profile
- How to Archive a User
- Editing the Role of a User
All About Ticketing
- Assigning Tickets and Changing Status
- Creating and Using Canned Replies
- Adding Internal Notes to Tickets
- Forwarding Individual Tickets Into Groove
- Creating a New Ticket
Labels, Folders, and Rules
- Creating a New Label
- Creating a Folder Based on a Label
- Setting Visibility Permissions on Folders
- Deleting your Existing Labels
- Using Regular Expressions in Rules
Groove Integrations
- Setting up your Slack Integration
- Setting Up The Zapier Integration
- Setting Up the Delighted Integration
- Setting Up Your JustCall Integration
- Working with Third Party Integrations