Welcome to Groove!
Chances are you're here because you need a new shared inbox for managing your emails. Well you've come to the right place. :)
There are two pieces you need to set up in order to get your emails coming into your Groove account: your mailbox in Groove and your auto-forwarding settings in your email account.
1. Set Up Your Groove Mailbox
First things first, you'll need to set up your Groove mailbox. Your mailbox is the central piece for your shared inbox — it's how you both receive and send messages — and it's required if you want to get emails coming into your inbox.
To set up your mailbox you'll need to go into Settings > Conversations > Mailboxes and click the +Add Mailbox button in the left menu.
On the mailbox settings page, you'll see two fields where you must enter the name for your mailbox and an email address that you already manage.
After saving your mailbox (if you are not directly connecting to a Google Apps email via OAuth) you will be given an XXXX@inbox.groovehq.com forwarding address and this is what you will need to use in your email account settings to auto-forward your emails into Groove.
2. Set Up Your Auto Forwarding
Now that you've got your forwarding address for your mailbox, your next step will be to set up auto-forwarding to this address from your email account settings.
Groove supports email forwarding from all sorts of different mail providers and they're all pretty simple to set up. Look for your email client below and click through for a guide on how to set up your forwarding:
- Forwarding Email from a Google Account
- Forwarding an Alias from Gmail
- Forwarding Email from a Google Group
- Forwarding Email from Outlook.com/Office365
- Forwarding Email from Yahoo Mail
- Forwarding Email from Your Host
3. Rock and Roll
Once you've finished setting up your Groove mailbox and your auto-forwarding is in place in your email account settings, you are good to go! All of your incoming emails will get forwarded to your shared inbox in Groove and your team can manage everything from there.