Tags are a great way to keep conversations organized, so you can better track and see trends.

You can create new tags at the top of every conversation.

Open a conversation and go to the tag icon. Click the tag icon and then click to create a tag. 



Type in a name, choose a color, create your tag, and then apply it to the conversation. 

You can then review all tags by going to the Manage tag option in that same area.